Refund policy

CAFFIDOR – RETURN & REFUND POLICY

Last Updated: October 10, 2026

At CAFFIDOR, we want every customer to shop with confidence. We understand that purchasing a coffee or espresso machine is an important investment.

Our return and refund policy is designed to provide a clear and straightforward experience.

30-DAY RETURN POLICY

We accept eligible returns within 30 calendar days of the date your order is delivered.

To qualify for a standard return:

- The product must be in its original condition.
- The machine must not have been used to prepare beverages.
- All original accessories and components must be included.
- The product must be returned with its original packaging whenever reasonably possible.
- Proof of purchase or an order number is required.

Opening the package to inspect the product does not automatically make it ineligible for return.

These standard return conditions do not restrict your rights regarding defective, damaged, or incorrectly supplied products.

HOW TO REQUEST A RETURN

To request a return, please contact our customer support team:

Email: Oussama5553a@gmail.com

Please provide:

- Your order number
- The product you wish to return
- The reason for your return

Our customer support team will review your request and provide return instructions.

Please contact us before sending your product.

RETURN ADDRESS

CAFFIDOR
321 Polk Ave
Nashville, TN 37210
United States

Please use the return address provided in your return instructions.

RETURN SHIPPING COSTS

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect, CAFFIDOR will cover reasonable return shipping costs or provide an appropriate prepaid return solution.

We do not charge restocking fees.

FULL REFUNDS

Eligible approved returns qualify for a full refund of the product purchase price, including applicable sales tax.

Refunds will be issued to the original payment method used during checkout.

No restocking fees or handling deductions apply.

Customer-paid return shipping costs for change-of-mind returns are not reimbursed.

REFUND PROCESSING TIME

Once your returned product is received and inspected, we will notify you of the refund decision.

Approved refunds will be processed within 5 business days.

Your bank or payment provider may require an additional 5–10 business days to make the refunded amount available.

DAMAGED OR DEFECTIVE PRODUCTS

If your coffee machine arrives damaged, defective, or incorrect, please contact us as soon as possible.

Provide your order number and a description of the issue.

Photos may help us review the problem more quickly.

We will assist you with an appropriate resolution, including a replacement or full refund when applicable.

Customers will not be responsible for return shipping costs resulting from defective or incorrectly supplied products.

EXCHANGES

Exchanges may be available depending on product availability.

If you would like a different coffee machine or model, please contact our customer support team.

If a direct exchange is unavailable, you may return an eligible product and place a new order.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to cancel your order before it has been shipped.

If your order has already shipped, you may request a return after delivery according to this policy.

CONTACT INFORMATION

CAFFIDOR

Email:
Oussama5553a@gmail.com

Phone:
+1 (415) 873-2938

Address:
321 Polk Ave
Nashville, TN 37210
United States

Thank you for shopping with CAFFIDOR.